Call Center Representative
Job Summary
Handling a high volume of inbound client inquiries, the full-time remote Call Center Representative will provide information, process customer profile changes, and direct requests to appropriate business teams while focusing on first call resolution.
Key responsibilities:
- Provides resolution to client/customer inquiries and requests over the phone by applying knowledge of business rules, products, and procedures
- Determines root causes and resolves client/customer issues, coordinating with internal departments as necessary
- Enters semi-routine client/customer updates into the appropriate system
Required qualifications:
- High School Diploma or GED
- 2 - 4 years of related experience
Complete Job Description
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