Call Center Representative

Job Summary

To support customer inquiries and vehicle breakdown resolutions, the full-time hourly Call Center Representative will assist customers, manage service workflows, and handle administrative tasks, with training onsite in Alpharetta, GA before transitioning to remote work.

Key responsibilities

• Assist customers experiencing vehicle breakdowns and improve customer communication protocols
• Coordinate with technicians and rental teams to manage service productivity and repair requirements
• Process customer service requests related to billing, warranties, and compliance paperwork

Required qualifications

• High school diploma or GED required
• Three or more years of experience in customer service with issue resolution
• Experience in accounting, billing, or invoicing preferred