Call Center Representative
Job Summary
Working remotely with one day in-office per week, the part-time Call Center Representative will respond to customer inquiries regarding vehicle recalls, convert service leads into appointments, and maintain accurate records across BizzyCar's platform.
Key responsibilities
- Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs
- Convert service inquiries into scheduled appointments and follow up with unresponsive leads
- Log customer, vehicle, and appointment details accurately across various systems
Required qualifications
- Minimum of 1 year of experience in a high-volume call center environment
- Experience with SMS/text-based customer service or chat support platforms
- Proven ability to manage high message/call volume without sacrificing quality
- Excellent written communication skills with a professional texting style
- Strong time-management skills and ability to work independently in a remote team
Complete Job Description
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