Call Center Representative
Job Summary
Working remotely, the part-time Call Center Representative will respond to customer inquiries via telephone, ensuring quality service and issue resolution while maintaining compliance with company procedures.
Key Responsibilities
- Receive and respond to incoming calls with a friendly attitude and professional phone etiquette
- Utilize sound judgment to resolve customer and store inquiries effectively
- Document customer interactions accurately in the CRM to maintain up-to-date records
Required Qualifications
- High school diploma or equivalent required
- 1-2 years of experience in a customer-focused role
- Bilingual (English/French or English/Spanish) is a plus
- Proficient in Microsoft Office programs including Word, Excel, and Outlook
- Ability to handle sensitive information and prioritize multiple tasks
Complete Job Description
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