Call Center Representative

Job Summary

Working remotely, the full-time Call Center Representative will assist and support stores and customers by responding to incoming calls, ensuring quality service and issue resolution while adhering to company procedures.

Key Responsibilities

• Receive and respond to incoming calls with a friendly attitude, utilizing professional phone etiquette and active listening skills
• Utilize sound judgment to resolve customer and store inquiries, providing appropriate responses and maintaining up-to-date product knowledge
• Document customer interactions in the CRM while meeting service levels and quality survey scores to deliver an exceptional customer experience

Required Qualifications

• High school diploma or equivalent required
• 1-2 years' experience in a customer-focused role
• Bilingual (English/French or English/Spanish) is a plus
• Proficient use of Microsoft Office programs including Word, Excel, and Outlook
• Ability to handle sensitive and confidential information and situations