Call Center Representative
Job Summary
Working remotely in a full-time capacity, the Call Center Representative III will manage high volumes of inbound client requests, providing information, processing customer profile changes, and ensuring first call resolution.
Key responsibilities
- Research and resolve complex customer inquiries and escalations, leveraging a strong understanding of business rules and products
- Determine root causes of client issues and coordinate with internal departments to facilitate resolutions
- Document customer interactions and serve as a mentor for new hires while participating in departmental projects
Required qualifications
- High School Diploma or GED
- 4 - 6 years of related experience in a call center environment
- Strong understanding of business rules, products, and procedures
- Experience in handling escalations and retaining clients at risk of termination
- Ability to mentor new hires and participate in interdepartmental projects
Complete Job Description
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