Call Center Representative

Job Summary

Seeking seven remote Call Center Representatives, the full-time position will manage inbound customer inquiries, provide accurate program information, and assist callers in navigating processes while adhering to Pacific Time scheduling.

Key responsibilities

• Respond to inbound calls and customer inquiries promptly and professionally
• Provide accurate information regarding program services and assist customers in understanding their next steps
• Document customer interactions and escalate issues as needed while maintaining confidentiality

Required qualifications

• High school diploma or equivalent
• Previous customer service or call center experience preferred
• Ability to work all assigned hours according to a Pacific Time schedule
• Experience with high-volume customer service operations is preferred but not required
• Reliable high-speed internet and a quiet workspace for handling confidential information