Call Center Representative - WV
Job Summary
To support healthcare initiatives, the full-time Call Center Representative - WV will engage with clients remotely, managing inquiries and providing assistance while adhering to HIPAA regulations and utilizing healthcare terminology.
Key responsibilities
- Handle incoming calls and assist clients with inquiries related to healthcare services
- Maintain compliance with HIPAA privacy rules while managing sensitive information
- Utilize computer systems and software to document interactions and track case progress
Required qualifications
- Minimum of 1 year of call center experience
- Experience in the healthcare industry with knowledge of CPT and ICD10 terminology
- High-speed internet access with a minimum of 25 Mbps download and 8 Mbps upload
- Ability to work an 8-hour shift between 7 AM and 7 PM, Monday through Friday
- Must reside in West Virginia and have a private, distraction-free work area
Complete Job Description
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