Call Center Sabre Supervisor
Job Summary
Working remotely, the full-time Call Center Sabre Supervisor will manage day-to-day operations of inbound call centers, focusing on coaching agents, ensuring performance metrics are met, and maintaining adherence to policies and procedures.
Key responsibilities
- Ensure daily performance metrics such as quality, service level, and schedule adherence are met or exceeded
- Spend 80% of the day coaching and educating agents to improve their performance
- Administer coaching, disciplinary actions, and handle performance discussions with both internal and client stakeholders
Required qualifications
- Minimum of 2 years of experience using GDS Native Sabre
- Preferred college degree or equivalent work experience
- High school diploma or GED required
- Proven leadership and organizational skills with the ability to work under pressure
- Excellent attendance history and ability to pass mandatory background checks
Complete Job Description
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