Call Center Scheduler

Job Summary

Responsible for scheduling, cancelling, and registering outpatient visits and procedures for multiple ambulatory clinics, the full-time remote Call Center Scheduler will collect necessary information and ensure accurate patient records are maintained.

Key responsibilities

• Obtain and verify patient guarantor information annually to maintain up-to-date records
• Schedule and register patients based on medical appropriateness and clinic guidelines
• Respond to patient and staff needs, managing scheduling changes and complaints as necessary

Required qualifications

• High School diploma or equivalent
• State criminal background check and Federal background check (if applicable)
• Experience in a scheduling or administrative role preferred
• Ability to work in a standard office environment and sit for extended periods
• Familiarity with medical terminology and scheduling software is a plus