Call Center Scheduler

Job Summary

To support patient scheduling needs, the part-time Call Center Scheduler will manage inbound and outbound calls, coordinate appointments, and provide accurate information regarding services while working remotely during specified day shift hours.

Key responsibilities

• Schedule, reschedule, and coordinate patient appointments while managing voicemails and In Basket messages
• Direct calls to appropriate staff, verify and enter patient information, and handle website-scheduled appointments
• Assist with routing patient complaints or compliments and ensure accuracy in all scheduling and registration tasks

Required qualifications

• Minimum high school diploma or GED
• At least one year of experience in a call center setting, preferably in a healthcare environment