Call Center Scheduler

Job Summary

To support patient scheduling needs, the part-time Call Center Scheduler will manage inbound and outbound calls, coordinate appointments, and provide accurate information in a remote work environment.

Key responsibilities:

• Book, coordinate, and reschedule patient appointments according to protocol
• Answer telephone inquiries regarding appointments and direct calls to appropriate staff
• Obtain and verify patient information accurately and timely

Required qualifications:

• High school diploma or GED
• Minimum of one year of experience in a call center setting, preferably in healthcare
• Experience with computerized EMR (electronic medical records) systems is highly desirable
• Comfortable with computer usage and technology
• Ability to work independently in a fast-paced environment with strong interpersonal skills