Call Center Scheduling Coordinator

Job Summary

Detail-oriented and proactive, the full-time Call Center Scheduling Coordinator will manage scheduling operations, oversee campaign execution, and support cross-functional call center teams in a hybrid work environment.

Key responsibilities

• Own the creation and maintenance of schedules for various call center teams using Workforce Management (WFM) systems
• Review daily staffing needs, monitor schedule adherence, and partner with leadership to address coverage gaps
• Serve as a primary scheduling resource, communicating changes and maintaining accurate records of scheduling and timekeeping

Required qualifications

• 2-5 years of experience in call center operations, workforce management, or scheduling coordination
• Prior experience with Workforce Management software and timekeeping/payroll processes
• Associate's degree required; Bachelor's degree preferred
• Strong organizational skills and proficiency in Microsoft Word and Excel
• Ability to manage competing priorities and maintain confidentiality of sensitive information