Call Center Scheduling Manager

Job Summary

A company is looking for a Manager of Call Center Referral Scheduling.

Key Responsibilities

• Lead and manage the referral scheduling process across centralized Epic referral work queues
• Monitor and maintain referral queues, ensuring timely scheduling and management of appointment slots
• Supervise and support a team of Patient Service Representatives, providing coaching and performance feedback

Required Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience
• Three or more years of call center experience
• Three or more years of healthcare experience preferred
• Two or more years of call center supervisory experience preferred
• Knowledge of Ring Central CXone or other contact center telephony platforms required