Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist - IC.

Key Responsibilities

• Manage high volume of inbound and outbound calls while providing exceptional customer service
• Schedule patient appointments and respond to inquiries regarding services and billing
• Document patient interactions and maintain accurate call records in compliance with HIPAA regulations

Required Qualifications

• Associate degree preferred or equivalent relevant call center experience
• 1-2 years of experience in customer service, quality, or auditing
• Bilingual in Spanish, Russian, Chinese, Bengali, or Korean required
• Ability to pass a typing test with at least 40 WPM
• Access to a reliable and high-speed Wi-Fi connection