Call Center Specialist

Job Summary

Providing exceptional customer service, the full-time remote Call Center Specialist will manage a high volume of inbound and outbound calls, schedule patient appointments, and assist patients with inquiries regarding healthcare services and billing.

Key responsibilities:

• Handle incoming and outgoing calls efficiently while maintaining a professional demeanor
• Schedule patient appointments using the electronic medical record (EMR) system and respond to inquiries about services and billing
• Document patient interactions and maintain accurate call records while adhering to HIPAA regulations

Required qualifications:

• Associate degree preferred or equivalent relevant call center experience
• 1-2 years of customer service experience
• Bilingual in English and one additional language such as Spanish, Russian, or Chinese
• Ability to pass a typing test with a minimum of 40 WPM
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook