Call Center Specialist

Job Summary

Providing exceptional customer service, the full-time remote Call Center Specialist will manage a high volume of inbound and outbound calls, schedule patient appointments, and assist patients with inquiries regarding healthcare services.

Key responsibilities

• Handle incoming and outgoing calls efficiently while maintaining professionalism
• Schedule patient appointments accurately using the electronic medical record (EMR) system
• Respond to patient inquiries regarding services, appointment availability, and billing information

Required qualifications

• Associate degree preferred, or equivalent relevant call center experience
• One to two years of experience in customer service or related fields
• Bilingual in English and one additional language such as Spanish, Russian, or Chinese
• Able to pass a typing test with at least 40 WPM
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook