Call Center Specialist
Job Summary
To deliver high-quality customer service in a fully remote, high-volume call center environment, the Call Center Specialist will handle incoming patient calls with professionalism and empathy, addressing billing-related inquiries while maintaining compliance with HIPAA regulations.
Key responsibilities
- Answer a high volume of incoming patient calls, providing prompt and accurate assistance
- Evaluate caller needs and determine appropriate resolutions while adhering to client-specific workflows
- Maintain detailed documentation of all calls and actions taken in the patient account system
Required qualifications
- High School Diploma or Equivalent required
- Bilingual (English/Spanish) preferred
- Proficient in MS Outlook, Word, and Excel
- Ability to type a minimum of 40 WPM with accuracy
- Familiarity with insurance billing is a plus; comprehensive training is provided
Complete Job Description
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