Call Center Specialist
Job Summary
Delivering high-quality customer service in a fully remote environment, the Call Center Specialist will manage a high volume of incoming patient calls, addressing billing inquiries with professionalism and empathy while adhering to compliance standards.
Key responsibilities
- Answer incoming patient calls promptly and courteously, providing accurate assistance
- Evaluate caller needs and determine appropriate resolutions while following client-specific guidelines
- Maintain detailed documentation of calls and actions taken in the patient account system
Required qualifications
- High School Diploma or Equivalent required
- Bilingual (English/Spanish) preferred
- Proficient computer skills, including MS Outlook, Word, and Excel
- Familiarity with insurance billing is a plus; comprehensive training is provided
- Ability to type a minimum of 40 WPM with accuracy
Complete Job Description
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