Call Center Specialist
Job Summary
Handling a high volume of incoming patient calls, the remote Call Center Specialist will provide professional, empathetic support regarding billing inquiries while maintaining accurate documentation and adhering to compliance standards.
Key responsibilities
- Answer incoming patient calls promptly and courteously, addressing questions and concerns related to billing
- Evaluate caller needs and determine appropriate resolutions while following specific client workflows
- Maintain detailed documentation of calls and actions taken, ensuring compliance with HIPAA regulations
Required qualifications
- High School Diploma or Equivalent required
- Bilingual (English/Spanish) preferred
- Proficient in MS Outlook, Word, and Excel
- Ability to type a minimum of 40 WPM with accuracy
- Familiarity with insurance billing is a plus; comprehensive training is provided
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,838 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
