Call Center Supervisor
Job Summary
A company is looking for a Bilingual Limited Services Call Center Supervisor.
Key Responsibilities:
- Supervise customer service representatives to ensure quality standards are met
- Interview, hire, and recommend promotion of contact center staff
- Develop work schedules, evaluate job performance, and provide training and coaching
Required Qualifications:
- Bachelor's degree in relevant field and 3+ years of professional experience
- Ability to manage confidentiality and proficiency in Microsoft Office suite
- Comfortable in a fast-paced work environment and able to work independently
- Must have a hardwired internet connection with specific speed requirements
- Fluency in English and Spanish is necessary
Complete Job Description
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