Call Center Supervisor

Job Summary

A company is looking for a Bilingual Limited Services Call Center Supervisor.

Key Responsibilities:

• Supervise customer service representatives to ensure quality standards are met
• Interview, hire, and recommend promotion of contact center staff
• Develop work schedules, evaluate job performance, and provide training and coaching

Required Qualifications:

• Bachelor's degree in relevant field and 3+ years of professional experience
• Ability to manage confidentiality and proficiency in Microsoft Office suite
• Comfortable in a fast-paced work environment and able to work independently
• Must have a hardwired internet connection with specific speed requirements
• Fluency in English and Spanish is necessary