Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to provide leadership and direction for staff members within their Contact Center.

Key Responsibilities

• Deliver effective leadership, coaching, and professional development for Contact Center staff
• Implement best practices for ongoing efficiencies and ensure compliance with company policies
• Resolve escalated customer inquiries and maintain performance standards

Required Qualifications

• Bachelor's degree or equivalent post high school education and/or work experience
• 2 or more years of supervisory or leadership experience
• Experience in a multi-facet Call Center
• Health Insurance Call Center experience preferred
• 4 or more years of supervisory and/or leadership experience preferred