Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage and support customer service agents.

Key Responsibilities:

• Lead and develop a team of 15-25 customer service agents handling inbound calls
• Coach representatives on customer service processes and performance metrics
• Ensure adherence to corporate policies while driving productivity and customer satisfaction

Required Qualifications:

• Minimum of 3 years of call center experience or 1 year in call center management
• Associate's degree or equivalent combination of education and experience
• Strong supervisory experience with staff development
• Advanced knowledge of Microsoft Office applications
• Proven ability to drive sales through team performance