Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage and support a team of customer service agents.

Key Responsibilities:

• Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls
• Coach and develop team members on service standards, processes, and best practices
• Monitor and improve performance metrics, KPIs, and productivity benchmarks

Required Qualifications:

• Minimum of 3 years of total call center experience or 1 year of call center management experience
• Associate's degree or equivalent combination of education and relevant work experience
• Strong supervisory experience including staff development
• Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Proven leader with advanced time management, planning, organizational, and multitasking skills