Call Center Supervisor

Job Summary

A company is looking for a Call Center Resolutions Supervisor.

Key Responsibilities

• Drive exceptional customer experience by leading high-performance teams across remote channels
• Evaluate performance and identify improvement areas for Generalists and Specialists
• Ensure effective hiring, onboarding, and training of co-workers to maintain competence

Required Qualifications

• Experience in a supervisory or leadership role within a call center or customer service environment
• Proven ability to build and motivate teams
• Understanding of performance metrics and ability to analyze data for improvement
• Familiarity with training and development practices
• Commitment to creating an inclusive and positive work environment