Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to oversee daily operations and lead a remote team of representatives.

Key Responsibilities

• Supervise and support a team of remote Call Center Representatives, monitoring performance metrics
• Serve as the primary contact for escalated customer and Provider issues, ensuring timely resolutions
• Oversee daily call center workflows and ensure adherence to processes and service-level expectations

Required Qualifications

• 3+ years of call center or customer service experience, including supervisory or lead experience
• Experience in high-volume or remote call center operations
• Strong leadership and performance management skills
• Proficiency with CRM platforms and call center systems
• Ability to work independently in a remote environment with reliable high-speed internet