Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor (Non-Clinical).

Key Responsibilities

• Manage day-to-day operations of a call center team, ensuring productivity and performance standards are met
• Conduct hiring, training, and evaluation of staff while providing ongoing coaching and feedback
• Develop and implement policies and procedures to enhance customer service and operational efficiency

Required Qualifications

• BS/BA degree or 6 - 8 years of relevant business experience
• Up to 2 years of experience in a customer service setting, with supervisory experience preferred
• General PC knowledge including MS Office, Internet, and email
• Knowledge of call center systems and platforms, with experience in the PBM and/or Managed Care industry preferred
• Ability to adapt to a dynamic working environment and make independent decisions