Call Center Supervisor

Job Summary

A company is looking for a Supervisor to manage day-to-day operations of call center teams.

Key Responsibilities

• Lead and motivate a team of 12-20 customer service associates to achieve performance metrics
• Monitor team activities and provide coaching to enhance performance and quality of service
• Organize training programs and manage scheduling, work assignments, and team meetings

Required Qualifications

• 1-2 years of supervisory experience
• Previous experience in a healthcare call center role
• Excellent knowledge of MS Office, particularly Excel
• Preferred: Minimum 1 year as Process Leader/Team Leader
• 2 years of undergraduate/graduate education from a 4-year college