Call Center Supervisor

Job Summary

A company is looking for a Supervisor, Call Center.

Key Responsibilities

• Provide ongoing coaching, mentoring, and support to front-line specialty schedulers to ensure exceptional customer service and operational effectiveness
• Foster a positive team environment by promoting open communication, collaboration, and acknowledging achievements
• Monitor and evaluate team performance, conduct regular reviews, and implement corrective actions as needed

Qualifications

• High School Diploma or Equivalent required; Associate's Degree in a Related Field of Study preferred
• 5-7 years of customer service experience required; 3-5 years of call center experience required; 2-3 years of leadership/supervisory experience preferred
• Proficiency with contact center systems and technology, including Microsoft Office and workforce management tools
• Understanding of staffing models, performance metrics, and best practices in contact center operations
• Proven ability to supervise, motivate, and develop a remote team