Call Center Supervisor

Job Summary

A company is looking for an Answer Line Call Center Supervisor.

Key Responsibilities

• Oversees daily operations of the Answer Line staff, ensuring quality and customer service standards are met
• Provides coaching, training, and issue resolution for staff while assisting with performance improvement initiatives
• Monitors call center productivity and success metrics, ensuring effective communication with clients and stakeholders

Required Qualifications

• High School Diploma or GED
• 2-5 years of relevant experience
• Previous supervisory experience preferred
• Ability to work evenings, weekends, and rotating on-call shifts
• Must reside in Missouri or Illinois