Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to oversee daily operations and performance in inbound call centers.

Key Responsibilities

• Ensure daily performance metrics are met or exceeded, including quality and service levels
• Coach and educate agents to improve their performance, focusing on accountability and enthusiasm
• Administer coaching, disciplinary actions, and handle performance discussions as needed

Required Qualifications

• Preference for candidates with a healthcare, nursing, or sales background
• College degree preferred or equivalent work experience required
• Solid organizational, leadership, and time management skills
• High school diploma or GED required
• Must pass mandatory background checks, including drug tests and credit checks