Call Center Supervisor

Job Summary

A company is looking for a Supervisor to manage day-to-day operations of customer service teams in a call center environment.

Key Responsibilities

• Lead and motivate a team of 12-20 customer service associates to achieve service level agreements (SLAs) and key performance indicators (KPIs)
• Supervise and monitor team activities, providing coaching and feedback to enhance performance
• Conduct appraisals, organize training programs, and manage team meetings to ensure effective communication and operational efficiency

Required Qualifications

• 1-2 years of supervisory experience
• Previous experience in a healthcare call center role
• Excellent knowledge of MS Office, particularly Excel
• Preferred: Minimum 1 year as Process Leader or Team Leader
• 2 years of undergraduate or graduate education from a 4-year college course