Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor, Enterprise Absence Management.

Key Responsibilities

• Supervise a team of 15 to 20 Call Center Representatives, focusing on selection, coaching, and performance assessments
• Ensure the Call Center meets or exceeds key performance metrics and resolve escalated issues
• Collaborate with management and other departments to enhance productivity and improve colleague experience

Required Qualifications

• 3-4 years of Call Center experience
• 3-4 years of experience with FMLA, State Leaves, Disability, and HR
• Knowledge of call center applications such as IEX, Five9, and CMS is preferred
• Ability to work independently and as part of a team
• Proficiency with MS Office Products