Call Center Supervisor

Job Summary

A company is looking for a Supervisor, Call Center (P&C).

Key Responsibilities

• Lead, coach, and develop a team of client experience specialists and underwriters
• Serve as an escalation point for complex client inquiries or complaints
• Analyze performance data and implement process improvements

Required Qualifications

• Bachelor's degree in business administration, communications, or a related field required
• 3-5 years of experience supervising or leading a team in a customer service or underwriting environment
• Strong knowledge of Microsoft Office Suite and operational tools
• Experience managing remote teams or virtual workflows is preferred
• Demonstrated ability to monitor team performance and implement process improvements