Call Center Supervisor

Job Summary

A company is looking for a Supervisor, Verbal Complaint - Call Center to manage customer escalations and complaints with professionalism and empathy.

Key Responsibilities

• Handle escalated calls from customers regarding complaints and service concerns
• Investigate customer issues and provide timely resolutions in line with company policies
• Document call details and collaborate with internal departments to resolve concerns efficiently

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 5 years of experience in a call center, customer service, or complaints resolution role preferred
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable navigating multiple systems while interacting with customers
• Proficient with standard computer applications and case management or CRM systems