Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor for Verbal Complaints to manage customer escalations and complaints.

Key Responsibilities

• Handle escalated calls from customers regarding complaints and service concerns
• Investigate customer concerns and provide clear resolutions in line with company policies
• Document interactions and identify trends to escalate cases for further review

Required Qualifications and Education

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 5 years of experience in a call center or customer service role focused on complaints and escalations preferred
• Ability to remain calm and professional in difficult conversations
• Proficient with standard computer applications and case management systems
• Experience handling sensitive information and maintaining confidentiality