Call Center Supervisor

Job Summary

To support the Federal Emergency Management Agency (FEMA), the full-time temporary Call Center Supervisor will manage call center staff, ensuring adherence to quality standards and operational efficiency while working remotely.

Key responsibilities

• Supervise call center staff to ensure compliance with quality standards and operational procedures
• Develop work schedules, assign duties, and evaluate employee performance, recommending personnel actions as needed
• Identify training needs and provide coaching to direct reports to enhance performance and service delivery

Required qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience
• 3-5 years of relevant professional experience, including a minimum of two years in a call center environment
• Ability to manage confidentiality and pass a Federal Government clearance
• Proficient in Microsoft Office Suite
• Must be a US Citizen and able to work an eight-hour shift, five days a week, including weekends