Call Center Supervisor

Job Summary

To support the Federal Emergency Management Agency (FEMA), the full-time temporary Call Center Supervisor will manage call center staff, ensuring adherence to quality standards and operational efficiency while working remotely.

Key responsibilities

• Supervise call center staff to maintain quality standards and resolve issues
• Develop work schedules and evaluate employee performance, recommending personnel actions as needed
• Provide coaching and identify training needs to support staff development

Required qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience
• 3-5 years of relevant professional experience, including a minimum of 2 years in a call center environment
• US Citizenship and ability to pass a Federal Government clearance
• Proficiency in Microsoft Office Suite
• Availability to work an eight-hour shift, 5 days per week, anytime between 6:30AM-2:30AM EST, including weekends