Call Center Supervisor

Job Summary

To lead and develop a frontline team, the full-time remote Call Center Supervisor will focus on real-time performance management, coaching, and employee engagement to ensure KPIs are consistently met.

Key Responsibilities

• Supervise a team of agents through regular coaching, team huddles, and performance reviews
• Foster a positive team culture to enhance employee morale and retention
• Track and monitor real-time performance metrics, ensuring targets are achieved

Required Qualifications

• Minimum of 1 year in the current role within the company
• Clean disciplinary record with a history of meeting or exceeding KPIs
• Strong understanding of call center metrics and demonstrated leadership potential