Call Center Supervisor

Job Summary

Leading a team of Call Center Specialists in a fully remote environment, the Call Center Supervisor will manage daily operations, handle escalated patient issues, and ensure high-quality service delivery while meeting productivity and compliance standards.

Key responsibilities

• Supervise and support a team of Call Center Specialists, providing coaching and performance oversight
• Monitor queue activity and workloads to meet service levels and productivity targets
• Handle escalated patient calls and conduct regular call monitoring and quality reviews

Required qualifications

• High School Diploma or Equivalent required; Associate's or Bachelor's degree preferred
• Minimum 5+ years of call center or customer service experience, preferably in healthcare or billing
• 2+ years of experience in a leadership or supervisory role strongly preferred
• Strong understanding of call center operations, performance metrics, and quality standards
• Proficiency in Microsoft Office applications and call center systems