Call Center Supervisor

Job Summary

Overseeing daily operations in a hybrid remote environment, the full-time Call Center Supervisor will manage staff performance, ensure high-quality service delivery, and maintain compliance with healthcare regulations while living in the Denver Metro Area.

Key responsibilities

• Supervise call center representatives, monitor performance metrics, and conduct training and evaluations
• Resolve escalated patient concerns and ensure adherence to healthcare policies and privacy regulations
• Develop and implement processes to meet client contractual obligations and service levels

Required qualifications

• High School Diploma or GED required
• 1-3 years of contact center experience required
• Ability to comprehend and appropriately use medical terminology
• Demonstrated proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint
• Strong critical thinking and problem-solving skills