Call Center Supervisor

Job Summary

To support customer service and technical support operations, the full-time remote Call Center Supervisor will manage a team of representatives, ensuring service levels, quality, and productivity goals are met while promoting employee engagement and development.

Key responsibilities

• Supervise, coach, and mentor team members to enhance individual and team performance
• Monitor agent performance and provide timely feedback, coaching, and recognition
• Serve as a liaison between leadership and customer stakeholders, managing escalations and operational updates

Required qualifications

• Current Titan Technologies Call Center/Help Desk Team Lead in good standing
• Minimum of two years of experience supporting the FLVS call center program
• Proven leadership and employee development experience with the ability to build high-performing teams
• Ability to troubleshoot common computer and telephone issues
• Proficiency in call center applications, workforce management, and Microsoft Office