Call Center Supervisor

Job Summary

To support a growing team, the full-time remote Call Center Supervisor will manage daily operations, oversee associate development, and ensure teams meet production goals while working flexible weekend and evening shifts.

Key responsibilities

• Manage a team of associates, including selection, training, coaching, and performance evaluations
• Monitor and report on key performance indicators (KPIs) to senior management
• Conduct operational training for new hires and ensure compliance with service level agreements

Required qualifications

• Bachelor's degree preferred or equivalent work experience with at least one year of management experience
• Expert knowledge of laws and regulations governing the industry is highly preferred
• Strong knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook