Call Center Supervisor
Job Summary
Managing a team of agents, the full-time Call Center Supervisor will oversee performance metrics, provide coaching and support, and ensure adherence to operational standards, with potential for remote work.
Key responsibilities
- Manage daily team operations to meet performance and quality metrics
- Support and develop agents through regular feedback and coaching
- Handle escalated customer inquiries and ensure adherence to company policies
Required qualifications
- Minimum 1 year of call center management or leadership experience, or 3 years in a call center environment
- High School Diploma or equivalent
- Proficiency in MS Office
- Availability to work Monday through Friday between 8am-7pm EST
Complete Job Description
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