Call Center Team Assistant Manager

Job Summary

A company is looking for a Service Center Inbound FSR Team Assistant Manager.

Key Responsibilities

• Coaches and trains call center agents on sales and servicing techniques
• Monitors agent calls and reviews key metrics to ensure quality standards are met
• Assists in budget and departmental planning to drive innovation and improvements

Required Qualifications, Training, and Education

• Three years of similar or related experience
• Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent
• Advanced skills in Microsoft Office (Outlook, Word, Excel) and knowledge of Symitar
• Experience in Call Center Supervisory roles
• Thorough knowledge of credit union policies and procedures in loan origination and new accounts functions