Call Center Team Lead

Job Summary

A company is looking for a Loss Drafts Inbound Call Center - Team Lead I.

Key Responsibilities

• Oversee completion of delegated tasks and monitor loss drafts claim documentation processing to ensure operational accuracy
• Conduct regular quality checks and track team performance metrics to guide improvements in loss drafts services
• Communicate with external stakeholders to clarify inquiries and support positive client relationships

Required Qualifications

• Experience in a supervisory or leadership role within a call center environment
• Strong knowledge of loss drafts processes and client-specific procedures
• Ability to manage escalated service calls and resolve complex client inquiries
• Proven track record of achieving performance targets
• Familiarity with quality assurance practices in service delivery