Call Center Team Lead

Job Summary

Supervising daily operations in a remote environment, the full-time Texas Licensed Call Center Team Lead will ensure team performance, motivate employees, and manage staffing schedules while providing feedback and handling escalated calls.

Key responsibilities

• Monitor team performance and ensure achievement of performance metrics through ongoing feedback
• Conduct annual performance reviews and implement rewards and recognition programs
• Assist in the selection and coaching of employees, managing a team of up to 15 staff members

Required qualifications

• Associate's Degree in Business Administration or equivalent
• Previous call center experience
• Experience in a team lead or supervisory role
• Proficiency in EHR/EMR systems
• Strong management, teaching, and coaching skills