Call Center Team Lead

Job Summary

A company is looking for a Call Center Team Lead to manage customer service agents and ensure team performance.

Key Responsibilities:

• Lead a team of 15-25 customer service agents handling inbound calls
• Coach and develop team members on customer service processes and best practices
• Manage performance metrics and drive continuous improvement in call center productivity

Required Qualifications:

• Minimum of 3 years of call center experience or 1 year in call center management
• Associate's degree or equivalent combination of education and relevant work experience
• Strong supervisory experience including staff development
• Advanced knowledge of Microsoft Office applications
• Proven ability to drive sales through the actions of others