Call Center Team Lead

Job Summary

A company is looking for a Call Center Team Lead.

Key Responsibilities

• Manage a team of 15-20 associates and oversee daily operations of the Call Center
• Collaborate with clients to create reports and ensure production targets are met
• Establish and maintain a quality program and transparent communication with client leadership

Required Qualifications

• 5-7+ years of healthcare operations experience, including 2+ years in a supervisory role
• Experience in administration and preferably in healthcare-related fields
• Familiarity with outsourcing operations or service industry preferred
• High proficiency in MS Excel and PowerPoint
• Ability to analyze Call Center data and report findings effectively