Call Center Team Lead

Job Summary

A company is looking for a Call Center Team Lead to manage in-home sales appointment confirmations and enhance customer satisfaction.

Key Responsibilities

• Manage and maintain accurate schedules for Design Consultants
• Handle inbound and outbound confirmation calls, verifying appointment criteria
• Document appointment updates in the CRM and communicate changes to sales leadership

Required Qualifications

• Minimum of 2 years' experience in confirmations, call center, or sales-related roles
• Strong organizational skills with the ability to prioritize tasks effectively
• Comfortable working in a fast-paced environment
• Detail-oriented with strong follow-through
• Excellent phone presence